Privacy Policy

This Privacy Policy explains how [Company Name] (“[Company Name]”, “we”, “us”, or “our”), operating the RentingUnit rental platform, collects, uses, discloses, and safeguards your personal information when you use our website and services. By using our platform, you agree to the practices described in this policy.

1. Information We Collect

We collect information you provide directly to us and information generated through your use of the platform, including:

• Identity & contact details — full name, phone number, email address, and identification (IC) number.
• Rental application details — occupation, work address, preferred move-in and move-out dates, and the property you are interested in.
• Payment information — payment method, bank transfer slips, receipts, and payment status. We do not store full card or banking credentials.
• Communications — inquiries and messages you send through the platform or via WhatsApp.
• Technical data — basic usage and device information collected automatically to operate and secure the service.

2. How We Use Your Information

[Company Name] uses your information to:

• Process rental inquiries, applications, and tenancy agreements.
• Verify your identity and assess rental applications.
• Manage payments, generate invoices, and track outstanding balances.
• Provide access to your tenant portal and rental records.
• Communicate with you about your bookings, payments, and support requests.
• Comply with legal, regulatory, and contractual obligations.

3. How We Share Your Information

We do not sell your personal information. [Company Name] may share your information with property owners or managers involved in your tenancy, with service providers that help us operate the platform (such as hosting, storage, and payment processing), and with authorities where required by law.

4. Data Storage & Security

Your information is stored securely using industry-standard infrastructure and access controls. Uploaded documents such as payment slips and tenancy agreements are kept in private storage accessible only to authorised parties. While [Company Name] takes reasonable measures to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain tenancy records, and comply with legal obligations. When information is no longer required, we will take reasonable steps to delete or anonymise it.

6. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information, where permitted.
• Withdraw consent to certain processing activities.

To exercise any of these rights, please contact [Company Name] using the details below.

7. Cookies

The platform may use cookies and similar technologies to keep you signed in, remember your language preference, and improve your experience. You can control cookies through your browser settings, though some features may not function properly if disabled.

8. Third-Party Services

Our platform may link to or integrate with third-party services such as WhatsApp and payment providers. Their use of your information is governed by their own privacy policies, and [Company Name] is not responsible for their practices.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. [Company Name] does not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the platform after changes take effect constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact: